Kaiser Appliance Free Delivery | How It Works
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Place Your Order
Once your order has been placed, you'll receive a confirmation SMS advising you of your delivery date, with the option to re-schedule if needed.
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Stay In The Loop
The day before your delivery you will receive a notification advising you of your 3-hour delivery window, along with your tracking reference.
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On The Day
Our specialist team will contact you 60 minuites before they arrive to make sure you're at home and ready to receive your applainces.
2-Man White Glove Large Appliance Delivery Service
Large Appliance Deliveries | 2-5 Days
Range Cookers, Ovens, Large Cooker Hoods, Fridges, Dishwashers, Wine Coolers
Our large appliances will be delivered by our specialist logistic partners, ArrowXL. ArrowXL excels in offering a white-glove service. Delivering large, heavy and bulky appliances, free of charge, across the UK.
You'll receive several SMS notifications throughout your delivery process, updating you along the way with plenty of options to reschedule if needed.
Their large fleet of vehicles means your delivery is always on time, allowing us to offer a 2-5 day delivery window. Their fully-trained team are experts in delivering large appliances, meaning you don't have to worry about scuffs and dents on your walls
Small Appliance Delivery Service
Small Appliance Deliveries | 1-3 Days
Microwaves, Hobs & Small Cooker Hoods
For smaller appliances, we've partnered with FDLL. As soon as your order is dispatched, you'll receive the tracking information directly from FDLL via email or SMS.
This way, you'll stay informed about the progress of your delivery and know exactly when to expect it at your doorstep.
Our delivery process is designed for efficiency, allowing for a prompt 1-3 working day delivery timeframe to all UK mainland destinations.
Make Sure To Check Your Order Details!
It is your responsiblity to ensure your details are correct when placing your order. We need your email address & phone number to arrange your delivery and ensure you are kept informed of the progress of your order. Please check your order confirmation carefully and let us know immediately of any issues.
We will always aim to deliver within the above mentioned times, however, unforseen issues (such as bad weather, vehicle breakdowns etc) can affect shipments & therefore we are unable to guarantee a precise delivery date.
Please ensure there is a person at your nominated delivery address who can accept delivery of your Products.
Cancelling Your Order
We understand that circumstances can change, and you may need to cancel your order. If you need to cancel an order prior to delivery, we encourage you to please act swiftly. Many of our appliances are picked and scheduled for delivery on the same day. Once an order has been scheduled and routed by our courier, it incurs costs for our company.
Due to the nature of our appliances, which require specialized handling and delivery by a professional white-glove service, a cancellation fee may apply. For standard kitchen appliances, a cancellation fee of up to £60 may be applicable for cancellations made after scheduling.
For larger items such as Range Cookers and Fridge Freezers, the cancellation fee can be up to £80. Please note that the cancellation fee will be deducted from your final refund.
To cancel your order, please contact us as soon as possible by calling 020 3488 3299 or emailing sales@kaiser.co.uk.
Frequently Asked Questions
Are there any hidden delivery fees or costs?
None, whatsoever. All deliveries, big or small, are completly free of charge for Mainland UK customers. What you see is what you pay with no hidden delivery fees, costs or surcharges .
What if I need to cancel my order?
To cancel your order, please contact us as soon as possible by calling 020 3488 3299 or emailing sales@kaiser.co.uk.
Please see above "Cancellations" for more details.
Do I need to be at home when the applaince is delivered?
Yes. Please ensure there is a person at your nominated delivery address who can accept delivery of your order. Failure to do so may result in the customer being subject to a charge or re-delivery fee if no one is available to receive the goods. If you need to reschedule your delivery, this must be submitted 24 hours before the scheduled delivery date.
What should I do once the appliance has been delivered?
All goods should be inspected as soon as they are delivered and any damage reported to the carrier by writing on the docket. It is important that you contact us as soon as possible to notify us of any defects or damages to your parcel.
What if I want to change my order?
Please make sure to contact us directly for any changes required on your order. we will do our best to facilitate where we can.
Can I change my delivery date?
Yes, once your order has been placed you will receive a notification email with the options to reschedule your delivery. If you are having trouble rescheduling your delivery, please contact us directly and we will endeavour to help.
Need more help? | Get in touch
If you have any questions regarding any of the above delivery services, please do get in contact with our friendly & knowledgeable Customer Service Team. You will also find more detailed information under our full Policy Pages.