Frequently Asked Questions
Are your items in stock?
All of our products are available in stock for an immediate delivery unless stated otherwise.
Any items out of stock in the UK can be arranged to be imported, just give us a call or email us and we can make the arrangements for you.
To be sure, please give us a call on 020 3488 3229 or email us on email@example.com.
Can I open a Trade Account?
We welcome inquiries from Trade customers, please complete the contact form putting "Trade Customer" as the area of interest, and include your company name and number so our team can do our checks.
Also if you prefer, feel free to give us a call on 020 3488 3229 or email firstname.lastname@example.org
How can I make payment?
We're happy to accept all major UK credit/debit cards, Paypal, bank transfers, and Klarna.
Just so you know, we do not accept cheques.
How do I place a warranty call?
Please contact us with the model, serial number and date of purchase of the item along with your order number.
You can contact us for warranty calls on 020 3488 3229 or email email@example.com
We always aim to handle any warranty issues as fast as possible!
How long will delivery take?
For smaller appliances:
We offer a 1-3 working day delivery service across all UK mainland destinations.
For Northern Scotland, Highlands & UK Islands an extra 1-2 days should be added to the expected delivery date.
For larger appliances:
These products will be delivered by experts in the delivery of large and heavy kitchen appliances.
This is usually 2-5 working days after your order confirmation. However, you'll have the option to choose a later date if this is more convenient for you. You'll receive communication directly from us to arrange the most convenient day for your delivery.
Deliveries can be made throughout mainland England, Scotland and Wales, but unfortunately not Northern Ireland, Isle of Man, Scottish Islands, or the Channel Islands. We can deliver to these locations upon request, but this will be quoted on an ad hoc basis outside of our website.
We will always aim to deliver within the above-mentioned times, however, unforeseen issues (such as bad weather, vehicle breakdowns etc) can affect shipments & therefore we are unable to guarantee a precise delivery date.
How should I sign for the goods?
All goods should be inspected as soon as they are delivered and any damage reported to the carrier by writing on the docket. If the carrier will not wait, please sign as damaged. Any claims for damage must be put in writing to us within 24 hrs of delivery.
Is Delivery included?
We offer completely free delivery for all products to all mainland UK destinations.
What is the warranty period? Are there any exclusions?
All of our products are provided with a 24 month warranty on parts and 1 year on labour. If you wish to purchase an extended warranty, we'd be happy to arrange that for you.
In order for our warranty to be valid, the products must be installed and serviced regularly by a qualified engineer, water softeners must be fitted to all equipment that is fitted to a water supply.
Products that are not used in accordance with the instructions or cleaned and maintained regularly will unfortunately not be covered. For instance, all the products we sell are for residential use only, not for commercial use.
Gaskets, glass panels, pizza stones and light bulbs are not covered by the warranty.
What is your Returns & Cancellation Policy?
We hope that you will be happy with our Products and Services, but for any reason that you’re not 100% satisfied and feel it necessary to return, we have a simplified and hassle-free process. These terms do not affect your statutory rights.
Please schedule a return with us within 30 days of receipt of the Product by calling us on 020 3488 3229 or emailing us at firstname.lastname@example.org. You will need to have your delivery note ready, and take reasonable care of the Product and all of its associated packaging and all components.
We will refund you the full price you paid for that Product directly to the credit/debit card you used to place the original order within 14 days or earlier once we have inspected your returned Product. You will only have to pay for the return pickup.
Please note that we do not accept returns in person and we will schedule a pick-up from you or you will need to send the product to us.
Need more help?
If you'd like to see any additional images of any of our products, or need any more information to ensure you purchase the perfect product for your home, please do get in contact with our friendly & knowledgeable Customer Service Team - or browse the products and Shop Kaiser Here.