Frequently Asked Questions

All of our products are available in stock for an immediate delivery unless stated otherwise.

Any items out of stock in the UK can be arranged to be imported, just give us a call or email us and we can make the arrangements for you.

To be sure, please give us a call on 020 3488 3229 or email us on sales@kaiser.co.uk.

We welcome inquiries from Trade customers, please complete the contact form putting "Trade Customer" as the area of interest, and include your company name and number so our team can do our checks.

Also if you prefer, feel free to give us a call on 020 3488 3229 or email sales@kaiser.co.uk

We're happy to accept all major UK credit/debit cards, Paypal, bank transfers, and Klarna.

Just so you know, we do not accept cheques.

Please contact us with the model, serial number and date of purchase of the item along with your order number.

You can contact us for warranty calls on 020 3488 3229 or email servicing@kaiser.co.uk

We always aim to handle any warranty issues as fast as possible!

We offer delivery across mainland England, Scotland and Wales within 3–5 working days of order confirmation.

Larger appliances are delivered by specialists experienced in handling heavy kitchen appliances. After placing your order, our team will contact you directly to arrange the most convenient delivery day within this timeframe.

Deliveries can be made throughout mainland England, Scotland and Wales. Unfortunately, we are unable to offer standard delivery to Northern Ireland, the Isle of Man, Scottish Islands, or the Channel Islands from the UK. Delivery to these locations can be made on request and will be quoted separately.

Please note: While we always aim to deliver within the stated timeframe, circumstances beyond our control—such as severe weather or vehicle breakdowns—may occasionally cause delays. For this reason, we are unable to guarantee an exact delivery date.

All goods should be inspected as soon as they are delivered and any damage reported to the carrier by writing on the docket. If the carrier will not wait, please sign as damaged. Any claims for damage must be put in writing to us within 7 days of recepit of delivery.

Yes!

We offer completely free delivery for all products to all mainland UK destinations.

While we do not offer international shipping, we can deliver your appliance to a UK-based freight forwarding company for onward shipment. Please contact our customer support team to arrange this prior to placing your order.

Please note that once the appliance has been delivered to and accepted by the forwarding company, responsibility for the goods transfers to them, and Kaiser cannot accept liability for any damage or loss during further transport.

Kaiser appliances are covered by a 2-year warranty from the date of purchase, covering defects in materials and workmanship under normal household use.

Accessories
Accessories such as portafilters, coffee tampers, and microwave turntable discs are covered by a 6-month warranty from the date of purchase against manufacturing defects.

Warranty Exclusions

The warranty does not cover:

• normal wear and tear
  
• misuse or damage caused by improper handling
  
• accessories outside of the 6-month warranty period
  

Making a Warranty Claim

To make a warranty claim, please contact our customer service team with proof of purchase. Our team will review the issue and arrange repair, replacement, or another suitable resolution where appropriate.

For full warranty terms and conditions, please refer to our Product Warranty Page.

We hope that you will be happy with our Products and Services, but for any reason that you’re not 100% satisfied and feel it necessary to return, we have a simplified and hassle-free process. These terms do not affect your statutory rights.

Please schedule a return with us within 30 days of receipt of the Product by calling us on 020 3488 3229 or emailing us at sales@kaiser.co.uk. You will need to have your delivery note ready, and take reasonable care of the Product and all of its associated packaging and all components.

We will refund you the full price you paid for that Product directly to the credit/debit card you used to place the original order within 14 days or earlier once we have inspected your returned Product. You will only have to pay for the return pickup.

Please note that we do not accept returns in person and we will schedule a pick-up from you or you will need to send the product to us.